asked Kavon why the cigarette ash was not found at the time of the inspection. ** got out of the vehicle for the inspection, he smelled like cigarette smoke. said that perhaps a mistake had been made in this case, as the card holder, Mr. After two more attempts on getting the charge dropped with no satisfaction, I called my credit card company.Ī representative from my credit card company called Thrifty car rental in Hilton Head Island and spoke to Kavon on a three-way call. Kavon said he would speak to his boss and see if the charge could be dropped. I assured him that neither my wife nor I smoke, nor had anyone smoked in the vehicle while it was in my possession. When asked about the charge, he said it was added after discovering cigarette ash between the seats, thus saying I had smoked in the vehicle. I called and spoke to the manager, Kavon. On the 15th of December, 2014, my wife found a charge of $150.00 to Thrifty car rental. So if you use them know they lie, will charge you for extras, have horrible customer service and you will seriously regret ever having tried to save a couple dollars by using their rental car company! There will not be a next time since I won't be getting back my money. "Sorry we won't refund your money." After going back and forth, she offered some vouchers for some money off next time. Great but what about the insurance that I was wrongfully charged. I called customer service and they said well we will let the place know so that it wouldn't happen in the future. Bad move! I saw the explained details they had charged us for insurance $100 when the agent said we didn't need any cause our card covered it. I noticed that the charge was still the same but freaking out to make our plane I decided to deal with it later. They gave us a receipt and we ran off to make our plane. When we returned the car we were super late for our plane. Annoyed cause we were told there were several to choose from. "You got the last of our midsize" the lady said. We had added that they fill up the tank for us so I thought maybe just an extra large tank of gas just in case. I was so tired from waiting and the long trip I thought I will address this later. I would also of course request that our payment for their rental car be returned to us since we were nice enough not to steal their car. As of today, I suppose one of their staff has permanently stolen the phone and the family photos, etc. I actually spoke with the manager on duty at the actual Thrifty at the airport, and she put me on hold and never came back. Of course, they hung up before I could get to a pen.įor the last hour I have reached all the same extensions that hang up on you or go nowhere. It was a recording that they had the phone and spouted some reference number. Today, a month later, I received a call while in the shower and made the mistake of answering. We have been hung up on repeatedly, transferred to numbers that never answer, and others that put you on hold forever. Long story short, it is a month later and no one can ever be reached in person. That was a bad enough waste of time for something we needed immediately, but then we never received a reference number and never saw any cellphone on the list for 5 days. When we arrived home, we called constantly but were told we needed to put in an official claim and wait until it showed up on the lost and found sheet.
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